This video is an interview with a Melbourne guide dog user who was refused entry and boarding onto a public bus because she was using her guide dog. This was despite the fact that she is a regular user of this particular bus service.
The bus driver even called the police on her and the incident went on for 50 minutes. Other passengers tried to persuade the driver to let her board but to no avail.
The bus company is investigating and going to educate the driver but this is such a basic illegal act that really should not have happened.